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Shalom and Welcome

 

 

 

Shalom and Welcome to the CRM Center founded by Menachem Terkel

This site (in Hebrew) focuses on all types and aspects of Relationship Management in the business sphere.

Articles in Hebrew are titled also in English.

So are the entries in the three indexes- System Vendors; Systems and Consultants.      

We welcome professional articles and White Papers in English. We will publish them in English preceded by a Hebrew abstract.

Please don't hesitate to contact us: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Partial list of the issues that we cover in this site:

    •   RM- Relationship Management
    •   BRM- Business Relationship Management
    •   CCRM - Customer-Centric Relationship Management
    •   CRM- Customer Relationship Management (Cloud CRM; on premise CRM; Hybrid CRM; Partner hosted CRM) - B2B; B2C
    •   Contact Center (Contact Centre)/ Call Center (Cloud; on premise; outsourcing)
    •   Solutions for Nonprofits
    •   CSS - Customer Service and Support
    •   CEC - CRM Customer Engagement Center
    •   Social CRM
    •   Social media channels
    •   UC- Unified Communications and Multichannel interaction/Multichannel integration
    •   PRM- Partner Relationship Management
    •   Channel Relationship Management
    •   SRM- Stakeholder Relationship Management
    •   SRM- Supplier Relationship Management
    •   BI and Analytics
    •   Comparison of CRM Systems
    •   Comparison of Contact Center
    •   Implementation of CRM
    •   Implementation of a Contact Center
    •   Systems/Legacy Integration
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